Start from your Prime membership page
To cancel Amazon Prime when Amazon bills you directly, start from your Amazon Prime membership page. Amazon's help guidance points users to the Prime membership page and the End Your Prime Membership route.
- Sign in to the Amazon account that has Prime.
- Open the Prime membership area.
- Choose the option to manage or end the membership.
- Follow Amazon's cancellation prompts.
- Continue until Amazon confirms the membership will end.
- Save the confirmation email or final confirmation screen.
If you have several Amazon accounts in your household, check the email address and account that is actually being billed.
Prime, Prime Video, and add-ons can be different
Amazon Prime, Prime Video-only subscriptions, and Prime Video add-on channels can be managed in different places. Amazon's Prime Video help notes that a Prime Video-only subscription can be ended from Account & Settings, while Prime Video included with Amazon Prime points back to Prime membership management.
If the charge is not the main Prime membership, check:
- Your Memberships and Subscriptions
- Prime Video Account & Settings
- Prime Video add-on subscriptions
- your Amazon account email
- Apple, Google Play, or a mobile provider if you subscribed elsewhere
- recent card statements to match the charge description
The goal is to cancel the exact recurring item, not just close the app or stop watching.
Check refund and final access details
Amazon's help pages explain that refund eligibility can depend on benefit usage and membership state. Before assuming you will get money back, check the confirmation page and Amazon's current terms for your country.
After you cancel, write down:
- the Amazon account email
- the cancellation date
- whether it was Prime, Prime Video-only, or a video add-on
- the final access date
- any refund message or confirmation email
- which delivery, video, or music memberships you are keeping instead
That record is useful because Amazon memberships can touch several services at once.
Keep membership renewals visible
Amazon Prime is not just one streaming app. It can include delivery, Prime Video, music, reading, gaming, and add-on channels. That makes it easy to keep paying even when you only use one part of the membership.
Orbit helps you track memberships, streaming plans, free trials, and annual renewals in one focused iPhone list. You can set reminders before renewals, review what you still use, and cancel the subscriptions that no longer earn their place.
For a bigger recurring-cost review, read How to budget for recurring expenses and How to review annual subscriptions before they renew.